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Terms and Conditions

General Information

Due to regulatory requirements, we will only send plants abroad (out of Malaysia) under the following terms:
 
a. Order are sent to us
b. We will confirm your order and send you an invoice
c. Payment shall be made in advance
d. We will make applications for CITES and related permits
e. Upon approval, your order will be send
Payment should be made before shipment unless credit has been established. All prices quoted are F.O.B. Penang, Malaysia. Payment can be prepaid by Paypal or bank transfer to the following accounts:

US Account
Bank of America
Account No: 005505045581
Routing Number: 063000047

Malaysia Account
OOI LENG SUN ORCHIDS,
THE HONGKONG BANK,
BUTTERWORTH, MALAYSIA
Account No: 373-007335-001


Alternatively, please contact us if otherwise.

All offerings are subjected to availability. We reserve the rights to withdraw any offering from sales, and to limit quantities. Prices are subjected change without notice.
This catalog supercedes all other catalogues, which may be distributed prior.
Our liability, in all instances, is limited to the purchase price of the plants.

Shipping & Handling

Shipping and handling will be bourn by the buyer. The buyer is also responsible on the insurance of his/her order, if required.
Shipping and handling charges are as follow:
 
Order amount (before discount) Shipping & Handling
USD 100 – 150 USD 29.00
USD 151 – 300 USD 39.00
USD 301 – 500 USD 49.00
Above USD 500 Will be advised.
Documentation fees – CITES (Convention of International Trade of Endangered Species) are at USD 20.00 for every four items ordered, regardless of quantity ordered per shipment. Phytosanitary Certificate, etc. are at USD 20.00 per ordered shipment.
Minimum order – USD 100.00, excluding shipping, handling and documentation.
Unless otherwise instructed, all plants will be shipped bare root.
Shipping and Handling quotes is based on EMS charges. EMS (Express Mail Service) is available to most countries. Orders sent via this service to United States of America and Europe has been found most satisfactory.
Air cargo is available upon request. It is recommended as the safest and most expedient means of transport for all plant shipment. All consignments will be insured (where insurance is available) for full value unless we are otherwise instructed. Shipments that move without insurance or those traveling in less than full-insured value will do so at the buyer’s risk. Special instruction, if required, must accompany each order and will be billed accordingly.

Quantity Discount

Quantity discount is extended to all our valued customer at the following rates:
 
Order amount Discounts
USD 300 – USD 500 10%
USD 501 – USD 1000 15%
Above USD 1000 20%
For Bulk Order (Minimum order of 10 Varieties with each variety no less than 20 pieces), kindly Contact Us for Special Bulk Sale Price and discount.

Damaged Shipment

We guarantee that each order at time of shipment is top quality: is in prime condition when packed, is packed properly, and will reach our customers in good, live, growing condition unless the carrier is at fault.
We guarantee delivery in good condition if our air shipment reaches its destination within the usual maximum air travel time to any point in the world and if the shipping carton has not been damaged by the carrier’s mishandling.
Whenever the carrier fails to make timely delivery or mishandles our carton, report damaged shipments IMMEDIATELY to the delivering carrier and file your claim. Request an inspection and retain all packaging materials for the inspector to examine. In any event, advise us of your action so we will be able to provide full reasonable support in your recovery effort.

Winter Shipment

In most cases we can ship safely by air all year. However, it is advisable, for cold areas, that you order be held by us to be shipped when the weather permits in the spring. There will be no additional charges for this service and it ensures that you will be able to obtain the plant items you want.
We discourage shipments to cold areas from periods of December to February of the following year.
Should you consider it necessary for shipment during these months, you must assume all liability, in writing, prior to shipment.

Size Substitution

It is impossible to keep orchid plants size stationery while they were catalogued. Because of this, the nursery shall reserve the rights to substitute sizes of plants in filling orders unless we are specifically instructed not to do so.
In the event that we are unable to supply the items ordered, we will notify you accordingly and retain the amount to offset with future orders.

Foreign Shipment

If shipped via Air Cargo, please provide specific shipping instruction including airport of destination, contact information, copies of your import permit, specific mailing labels and other applicable instructions where applicable.
All countries have specific import regulations on plants. Kindly check with your local Agricultural Authorities for specific instructions.
Should the import requirements deviate from our shipping and handling process, please advise us so we may react accordingly.

For more information, please feel free to Contact Us at ben@aaorchids.com



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